skip to Main Content
New Construction Home Buyers Warranty

Home Warranty

At AB Homes, we know how important it is for you to protect the investment you have made in your new home, and a Home Warranty gives you that added protection. As your new home builder, we remain committed to both the quality of our work and providing excellent customer service to our homeowners. By providing this warranty, AB Homes makes sure that you are protected in case of product failure.

To give you that protection, AB Homes has Partnered with 2-10 Home Buyers Warranty® to provide Our Homeowners with a Comprehensive Home Warranty.

For your convenience, AB Homes will provide you with your Home Warranty Booklet and Certificate of Warranty Coverage and closing letter as part of your closing packet.

WHAT’S COVERED?*

  • 10 full years of structural defect coverage for load-bearing components.
  • 2 full years of systems surety coverage against defects in wiring, piping, and ductwork in electrical, plumbing, heating, cooling, ventilating, and mechanical systems.
  • 1 full year of surety coverage against defects in workmanship and materials.

*Please take the time to read and understand your structural home warranty contract. Call us at (800) 811-8787 with questions about any part of the warranty you do not understand.

We hope you will never need to use your warranty, but having this protection gives you peace of mind that you have coverage for repairs included in your warranty. If you decide to sell your home, this warranty will transfer to the new homeowner. For specific warranty details, please refer to your Warranty Booklet and Certificate of Warranty Coverage.

3 Easy ways to Submit a Warranty Claim! 

All Warranty Claims must be submitted through our website in one of the following ways to be processed.

#2 Call (800) 811-8787

Please note: Some of your new home’s systems also come with a manufacturers’ warranty. We have provided you with that information in your homeowner packet. Please contact them directly to resolve any issues. For emergencies, please refer to the emergency contact sheet given to you in your closing packet.


Warranty Claims Process

As soon as you close on your new home, it is under the 2-10 Home Buyers Warranty® protection provided by AB Homes. All Warranty Claims must be submitted through our website.

See your 3 options above.

After you have been in your home for 11 months, AB Homes will send you a letter that reminds you that your 1 year warranty is about to expire. This is your opportunity to resolve any outstanding warranty requests. All warranty requests must be submitted through our website before your warranty expires.

Please Note the Non-Warrantied items:

Your 2-10 Home Buyers Warranty® lists the specific coverage for those items detailed in your Home Warranty Booklet and Certificate of Warranty Coverage.

There are some items that are not covered by your warranty such as wind damage, erosion from rain or storms, tornadoes, hurricanes, tropical storms, Nor’easters or any other acts of God. Concrete is not a warrantied item. Cracks will naturally occur on concrete flatwork, such as garages, driveways, sidewalks, porches and patios from movement and temperature changes. In addition, your vehicle can pick up chemicals from roadways and then drip onto your concrete. It is recommend that you wash all chemicals off the concrete.

For more specific exclusions, please refer to your Home Warranty Booklet and Certificate of Warranty Coverage.

 

• • • • • •

 

For questions, please call the AB Homes warranty administrator at (800) 811-8787


What to expect after You have made a Claim

2-10 Home Buyers Warranty logo

Once you have submitted a warranty claim, an AB Homes warranty administrator will review your warranty request and reach out to you in a timely manner. They will also provide you with the applicable warranty standard matched to your specific request including any non-covered items.

Once your warranty request is approved, AB Homes will schedule an appointment for the repairs to be made. All warranty claim repairs must be scheduled Monday through Friday between the hours of 8:00 A.M & 4:30 P.M. No warranty repairs will be scheduled outside of these specific times.

The AB Homes warranty administrator will be in touch with you every step of the way until all covered repairs are completed and will retain all documentation and correspondence related to your warranty requests for 10 years.

Home Warranty New Construction 2-10 Home Buyers Warranty

What it means to be Partnered with 2-10 Home Buyers Warranty®

BUYING DECISION SIMPLIFIED

Buying a new home is one of the largest investments you will ever make, which is why it’s important to ensure your home comes with protection. As a 2-10 Home Buyers Warranty® (2-10 HBW) builder member, AB Homes provides every home we build with 10 full years of structural home warranty protection from the nation’s leading home warranty company.

What does being a 2-10 HBW member mean for your home?

2-10 HBW only accepts the best builders into their program. To become a member, AB Homes went through an extensive screening process that measures our building practices against strict underwriting guidelines to ensure we maintain a high quality product in addition to a careful inspection of our workmanship.

With the purchase of your new home, you’ll receive a copy of the structural home warranty contract that explains what is covered as well as a maintenance booklet to give you tips on how to care for your home. In addition, the warranty is fully-transferable, which increases the resale value of your home.

WHAT’S COVERED?*

  • 10 full years of structural defect coverage for load-bearing components.
  • 2 full years of systems surety coverage against defects in wiring, piping, and ductwork in electrical, plumbing, heating, cooling, ventilating, and mechanical systems.
  • 1 full year of surety coverage against defects in workmanship and materials.

*Please take the time to read and understand your structural home warranty contract. Call us at (800) 488-8844 with questions about any part of the warranty you do not understand.

Click here to see what is covered with your 2-10 Home Buyers Warranty® when you purchase a home from AB Homes.

Please refer to your Homeowner’s Warranty Manual for a complete list of both warrantied and non-warrantied items.

Home Warranty New Construction 2-10 Home Buyers Warranty

2-10 Home Buyers Warranty® Interactive House

AB Homes is a new homebuilder in Suffolk VirginiaIsle of Wight County and in the surrounding cities and counties of Hampton Roads Virginia. The information on this page provides information about our 2-10 Home Buyers Warranty® and a link to the homeowner portal. We build new, affordable single-family homes for all stages of life, including single people, families, retirees and the military. With many floor plans to choose from, AB Homes builds on large lots and include a home warranty.  We are a Class A Licensed contractor and a VA Loan Certified Builder.  With a low $500 dollar earnest money deposit, we can get started building your new home today. AB Homes specialists are standing by, so call (757) 435-9900.

MENUMENU
Back To Top